Refunds

These policies await business approval. Payments remain subject to the server's approval checks.

Request cancellation or a refund through the business contacts, quoting the invoice number, payment reference, purchase date, and reason. Do not send bank passwords or one-time codes. Telegram customers can use /paysupport.

Applicable legal withdrawal and consumer protection rights are preserved. Any exception for a digital service that has begun, consent to immediate provision, eligibility period, deduction for service already used, and response deadline must be reviewed and stated in the approved policy before paid launch.

If payment succeeds but service is not activated, support must reconcile the provider receipt and either deliver the purchased service or arrange an appropriate refund. Duplicate charges must be investigated and refunded when confirmed.

Approved refunds use the original payment channel where supported. Telegram Stars refunds return Stars through Telegram; they are not a toman cash conversion. Support confirms any resulting service change separately. Do not assume that closing the payment window cancels a completed payment.